Albert Schweitzer once said, “Aim for service and success will follow”!
Good service is always impressive and has been a proven strategy to drive business.
Thus, it’s fair to say any service model is always in a state of improvement to best ensure a consistent and quality client experience.
Take Disney World for example, they are respected for the experience they work to create for all their guests, as is the Ritz Carlton, Chick-fil-a, and various other organizations.
Yet, even though Disney’s basic service model has remained unchanged since the 1950s, it has been tweaked, rehearsed, and trained deep into their organization. It can basically be summarized as their 4 Keys to client experience: Safety, Courtesy, Show, & Efficiency.
When I first heard about these, I couldn’t help but think about how they aptly apply to all we do – and imagining the potential impact to any organization, or family pursing each of these activities passionately and consistently:
- I strive to protect my family and all I steward over to the best of my ability. I will set a good example and seek to care for people’s mind, body, and soul.
- I will project a positive image and energy level, and will be courteous to others, including my family, and to exceed their expectations.
- I will show up each day with a plan for work, family, my goals, dreams, and health; and not simply react to the day.
- I will use my time wisely, and strive to help others wherever I am – avoiding the “that’s not in my job description” syndrome.
Clearly, it’s not guaranteed, but an organization, or family, that consistently coaches to and delivers on quality service standards, typically has some of the best people, and results. Why? Because we all like good service and nice people who try – it’s foundational, and we like partnering with those whom we feel benefit us and have our best interest at heart.
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